Les packs ici proposés sont-ils identiques à ceux proposés pendant le financement participatif ?
Non. Ils n’incluent pas les bonus débloqués pendant la campagne Ulule. En revanche, le prix de vente bénéficie toujours de la même réduction.
Last updated: September 14, 2019 00:37
Il y a une erreur dans ma commande
Si vous vous apercevez que votre commande comporte une erreur, envoyez un mail à [email protected]. Nous vous répondrons dans les meilleurs délais.
Last updated: September 14, 2019 00:46
Quand la livraison des livres est-elle prévue ?
L’imprimeur doit nous livrer les livres le 4 octobre. Le temps de préparer et d’envoyer les colis, les souscripteurs devraient recevoir leurs achats au maximum fin octobre.
Last updated: September 14, 2019 00:39
Comment puis-je récupérer les PDF de mes livres ?
Les PDF des livres que vous avez acquis sont disponibles via votre compte Backerkit. Cliquez sur “Get your digital download” pour les récupérer.
Last updated: September 14, 2019 00:33
Où puis-je télécharger les scénarios débloqués pendant le financement participatif ?
Les scénarios débloqués seront ajoutés à votre compte Backerkit au fur et à mesure de leur finalisation. Il seront disponibles en cliquant sur “Get your digital download”. Une news sera postée sur Ulule pour vous prévenir de leur mise en ligne.
Last updated: September 14, 2019 00:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.